Grievance Redressal — Meaning & DefinitionThe process by which a citizen's complaint about a government service is registered, tracked and resolved.सरकारी सेवेबद्दल नागरिकाची तक्रार नोंदवली, ट्रॅक केली व सोडवली जाण्याची प्रक्रिया.

Grievance redressal systems generate data governance intelligence can analyse, ageing complaints, recurring issues by department, or patterns that signal a systemic service-delivery gap rather than an isolated complaint.

तक्रार निवारण प्रणाली शासन बुद्धिमत्तेला विश्लेषण करता येईल असा डेटा तयार करतात, जुन्या तक्रारी, विभागानुसार वारंवार येणाऱ्या समस्या, किंवा वेगळी तक्रार नव्हे तर पद्धतशीर सेवा-वितरण तफावत दर्शवणारे नमुने.

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